Router note received yet

[Rajin]

My Sky broadband activation which was scheduled for yesterday. Unfortunately, I have not yet received the router 

[cookiemonsteruk]

@Rajin 

What does it say in "my orders" on your my sky app..?

[Rajin]

It says , on the way 

[jamesn123]

@Rajin 

Is there any sort of RM or DPD tracking number?

Often when a router gets a delayed dispatch its because your activation date has been delayed. Is your activation date still current?

[Rajin]

Yesterday, I received a message from Sky confirming that my router was activated. However, when I tracked the Royal Mail post, it appears that the router was sent to the wrong location and needs to be rerouted

[jamesn123]

@Rajin 

Ah okay so there is your answer then, you need to contact RM and ask what has happened with the package. If RM are not able to resolve it you'll need to contact Sky and ask for them to send a replacement