Router not delivered

[AdrianaSoares]

Hi,

My router was due to arrive on the July, 9th but royal mail has been playing around, for 2 consecutive days they put on the tracking system that no-one was in the property, what is not true since I've been home both days. Now on the system says that I can collect the order but since they never came to my house and never left a "something for you" card I can't collect it.

My broadband is now live and I can't use it because I don't have the router.

I already complained with royal mail, but they haven't done anything.

What should I do?

Thank you in advance.

[Highlinder]

@AdrianaSoares  I would go down to the local delivery office and complain that you had waited in 2 days for the router to be delivered and you should have the tracking number with that so that they can then look for it, so there should be no need to have that card. Just take ID with you.