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Discussion topic: Router lost in mail how can I order a new one?

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This message was authored by: Wtflix

Message posted on ‎07 May 2025 06:58 PM

Router lost in mail how can I order a new one?

Royal mail left my router r outside my house and of course it was stolen. The parcel is supposed to be signed for but was left nevertheless. I can't seem to find a way to order a replacement. Anyone have any ideas?
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Avatar for JimM1
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Message posted on ‎07 May 2025 07:01 PM

Re: Router lost in mail how can I order a new one?

@Wtflix You need to call sky CS direct, for them to decide regarding what has to happen, let us know how you get on.

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This message was authored by: Daniel0210

Message posted on ‎07 May 2025 07:25 PM

Re: Router lost in mail how can I order a new one?

Posted by a Superuser, not a Sky employee. Find out more

@Wtflix 

My son joined Sky just before Christmas. The white Sky Max hub was delivered by Royal Mail and didnt need signing for, in fact the postie left it hidden behind the wheelie bin.

 

Youll need to contact Sky to arrange a replacement. Sky may well need to investigate together with Royal Mail first.


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