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Discussion topic: Router line drop

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This message was authored by: Thats+MrHunt2u

Router line drop

I have issue with internet connectivity
line would drop and then restart couple of minutes later 
new router installed line still dropping 2-3 times a day
Sky have tested line and say line OK so must be me but are sending  me another new router 

router log

2024-02-04 h11:47:22 syslog: Lease renewed 3600 ip 90.205.42.25

2024-02-04 h11:50:16 syslog: [668478.081000] Line 0: VDSL2 link down

2024-02-04 h11:50:18 syslog: [668479.721000] Line 0: xDSL G.994 training

2024-02-04 h11:50:19 syslog: Clear IP addresses. IP connection DOWN.

2024-02-04 h11:50:33 syslog: [668494.741000] Line 0: VDSL G.993 started

2024-02-04 h11:52:09 syslog: [668591.103000] Line 0: VDSL2 link up, Bearer 0, us=20000, ds=79999


this is FTTC connection and has been fine for years issues only stater in January

  

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This message was authored by: Highlinder

Re: Router line drop

Posted by a Superuser, not a Sky employee. Find out more

@Thats+MrHunt2u  Do these drops happen at the same time each day or do they just happen at random times of the day?

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This message was authored by: Thats+MrHunt2u

Re: Router line drop

random times of the day 

This message was authored by: Highlinder

Re: Router line drop

Posted by a Superuser, not a Sky employee. Find out more

@Thats+MrHunt2u  Have you tried running the broadband test via the Sky app when the disconnect happens?

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