Router keeps resetting!

[Jon+Kennerley]

Over the last 3 days my router has been going down during the day and takes a good while to come back. The ONT box never seems to show an error so I don't know why the router keeps doing this. yesterday it happened approx 3 times and it's done it again today. I work from home and need a solid internet connection - I got cut off yesterday during an important meeting!!!! I've read on forums about many people with similar issues and they suspect poor router build quality. please advise as I have the best router that you provide apparently.

[Chrisee]

@Jon+Kennerley sounds like your hub is faulty so I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Brill+Gill]

Thanks for escalating this @Chrisee. We’ve sent @Jon+Kennerley an invite to chat.

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