Discussion topic: No welcome email received
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Message posted on 02 Oct 2026 03:02 PM
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No welcome email received
Hi, I had the router delivered, and I'm trying to create the sky id , but is asking for sky id which usual is sent true the welcome email, but the problem is that I haven't received any welcome email, and if I put the last 6 digits of the card, they are not recognised.
anyone can help?
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Message posted on 02 Oct 2026 04:13 PM
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Re: No welcome email received
@Adrian21031990 not exactly sure what you need but I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Message posted on 02 Oct 2026 04:25 PM
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Re: No welcome email received
Thanks for escalating this @Chrisee. We’ve sent @Adrian21031990 an invite to chat.
Please be aware conversations automatically close if there is no response within 48 hours.
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