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Discussion topic: Router keeps resetting!

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This message was authored by: Jon+Kennerley

Router keeps resetting!

Over the last 3 days my router has been going down during the day and takes a good while to come back. The ONT box never seems to show an error so I don't know why the router keeps doing this. yesterday it happened approx 3 times and it's done it again today. I work from home and need a solid internet connection - I got cut off yesterday during an important meeting!!!! I've read on forums about many people with similar issues and they suspect poor router build quality. please advise as I have the best router that you provide apparently.
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This message was authored by: caesarome

Re: Router keeps resetting!

Posted by a Superuser, not a Sky employee. Find out more

@Jon+Kennerley 

You are talking to other customers on here so the next time this happens have a look to see what the lights on your broadband hub are doing then try going through this:

 

https://www.sky.com/help/articles/hub-lights-explained-start

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