Router keeps dropping out regularly

[goodlookingone]

Sky router has to be rebooted regularly since it was installed some 6 months ago

[Highlinder · Accepted solution]

@goodlookingone  Does data flow stop and do any of the lights on the router change colour or go out all together/

[goodlookingone]

Yes one light turns red 

[Highlinder]

@goodlookingone  Which light turns red? Is it the internet light?

[goodlookingone]

Yes internet light only

[Highlinder]

@goodlookingone  Is this happening daily for you or is only once in a blue moon? Sky will be pro-active if it is happening more than 5 times a day depending on the connection type.

[goodlookingone]

It happens once or twice every two weeks

[Highlinder]

@goodlookingone  Have you noticed if it is around the same time of day or even the same day each time this happens?

[goodlookingone]

No- can be anytime of day

[Highlinder]

@goodlookingone  Are you always at home when this happens as it would be more ideal that is not rebooted right away to see if this can be picked up as a fault. Does the lights on the ONT change at all when this happens or is it only the router that the lights change on to indicate that there has been a drop in the connection?