Router issues

[Lucy773]

Hi, 

The SKY router for internet has dropped. I've gone onto mt sky-ID account to carry out checks and it's telling me there isn't an issue? 

the internet light isn't even there and I've reset it twice now. I'm working fr home so need a secure line for the kind of work I do 

[caesarome]

@Lucy773 

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.