Router isn’t connecting to internet

[charley+king]

My sky router and Q box has no connection to the internet. I have followed all skys trouble shooting steps and still nothing.

used the area check to see if any issues local and it's says all fine. 

[Chrisee]

@charley+king if the hub has lost its connection and the service checker does not tell you Sky are aware of an issue affecting your line give Sky a call to report thecfault.

[JimM1]

@charley+king As sky may not yet be aware of an area wide fault then that will not show, what hub do you have and what lights does it show.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start