Router has no lights on

[Mooly]

Sky router has no lights on. Have done a hard reset with no joy. Have checked all the connections.

[GD1]

@Mooly   First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

[caesarome]

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@Mooly wrote:
Sky router has no lights on.

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@Mooly 

If the same happens when you plug the router into a different plug then it might be that is has died so give Sky a call about this.

[Mooly]

I have no lights on my router which indicates it's not working. I have checked the sockets and cable and all are fine. Sky have told me it's an issue with the Openreach side of things (which it clearly isn't) and have arranged for an Engineer to come out. It's been 3 days now with on Internet and my daughter is right in the middle of her A levels. This is nuts!! Any advice?

[Daniel0210]

@Mooly 

Your post has been moved to the broadband board as it's an internet issue. The engineer may say you need a replacement hub but in the meantime …

Once aware Sky usually quote 2 WORKING DAYS as a potential fix time because of the service level agreement in the UK between ISPs and Openreach for fixing a domestic fault.

Some repairs take longer, for example when a pole or cabinet has been damaged or Openreach / City Fibre need to dig the road up (once they’ve obtained permission from the local council).

▪️

This link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when Sky are notified of the fault, you will become eligible for it.

From Ofcom’s website:~
If your broadband or landline service stops working, you will have to report the fault to your provider. If the service is not fixed after two full working days, you would not need to ask for compensation or contact your provider again, as your provider has systems in place that mean you will start receiving compensation automatically if the repair takes too long.

This auto compensation is applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from April 2026 the rate has increased to £10.34 for every complete day).

▫️There is no equivalent scheme in place for customers in the Republic of Ireland.
▫️There is no automatic compensation for TV services affected by a broadband problem.
▫️Sky broadband being discussed here is a domestic service therefore whilst it's fine for customers who work from home to use it for that purpose they won't receive additional or quicker support.