Router has no lights. ONT box has lights.

[Pamsam]

Router has no lights. ONT box has lights. Yes they both have working power sockets. Yes been through all the trouble shooting. Apparently an engineer will work on the issue "outside our home". Obviously the issue is rhe router! How do i communicate this to Sky? It's looking like 3-5 working days to fix and today is Saturday!

[Daniel0210]

@Pamsam 

Contact Sky in the morning. These are the current methods available and depending on the reason for making contact some will be more appropriate than others.

🟢📞 Call Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you’re a Sky Broadband customer and it's still working. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟢online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟢Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟢Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

♦️Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of any link is showing the correct flag and change if required. The Sky Ireland phone lines have different operating hours to the UK and are closed over a weekend.

[Daniel0210]

@Pamsam 

Your post has been removed as Sky don't allow phone numbers on here (apart from 150). 

For your information you do have a Sky Talk landline as it's bundled with your broadband package but you have chosen not to connect an actual handset which is fine and entirely your choice.

In the future you can plug in a cheap handset when you need to call Sky (dialling 150 free) if the Sky Talk side of things are working. .