Router has 2 orange lights

[Lexy]

I have tried resetting the box but the the 2nd and 4th light out of the 4 lights are orange and the wifi still doesn't work. My tv screen has a sky notification saying my connection has dropped. I have run tests on my Sky app a few times and they all say that everything is working fine, no issues?

[Tom-W19]

Hi @Lexy 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you Lexy . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks