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Discussion topic: Router fault

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This message was authored by Sid5483 This message was authored by: Sid5483

Router fault

Hi there I've a problem with my router and nothing is fixing it , the last few days the router Ethernet ports have all failed and I've no WiFi up stairs at all , I've done a full reset , powered down completely, changed all cables and still won't work I'm desperate to get it on as we've lost all security cameras and none of the pcs will now work for business too 

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Router fault

Posted by a Superuser, not a Sky employee. Find out more

@Sid5483 

 

You'll need to persist with logging a fault with Sky for a probable hardware swapout, but note that using domestic broadband for work or security purposes brings no additional priority in response time: a fault logging today (Friday) starts the Openreach two days to fix target window on Monday morning.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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