Discussion topic: Free full fibre upgrade cold call

This message was authored by: tiger1472 · ‎10 Jan 2025

How to identify a genuine sky caller? I was called today about a free upgrade to full fibre broadband. Concerned whether this is genuine. Tried searching for the number but is ambiguous as to if it is a scam or genuine call

Miss T E Slater

This message was authored by: Daniel0210 · ‎10 Jan 2025

@tiger1472

A genuine Sky representative should ask you for your telephone password (to confirm your identity as the account holder). Give an INCORRECT one on purpose. If the caller doesn't challenge it then you know it'll be a scam caller.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: TimmyBGood · ‎10 Jan 2025

@tiger1472

If there's FTTP infrastructure in your area, installation is generally 'free' on placing an order for an Ultrafast broadband product.

The difference with the offers is that they'll typically continue on the current subscription until an existing minimum term ends.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

Discussion topic: Free full fibre upgrade cold call

Free full fibre upgrade cold call

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