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Discussion topic: Router fault

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This message was authored by: DarrenRobson39

Router fault

For the 3rd time in a week I have to reset my router 

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This message was authored by: Chrisee

Re: Router fault

Posted by a Superuser, not a Sky employee. Find out more

@DarrenRobson39 it is rare for Sky hubs to go faulty. Loss of connection is more commonly caused by a line  or server issue. This troubleshooter can help you diagnose issues see https://www.sky.com/help/articles/hub-lights-explained-start

 

If you do conclude the hub is at fault - typically rebooting without your intervention - then call Sky who have access to the datavthe unit reports

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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