Discussion topic: Router dropping out

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My router keeps dropping out the wifi multiple times a day. Each time I have to reset the router by unplugging and replugging to sort out. I have had the router for a number of years and feel that it needs to be replaced.

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@MartinFP Do the lights change on the router when this happens and it will not reconnect on its own?

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The lights stay the same, i.e the wifi light is white but there is no wifi on any device. I have to turn the power off ans restart and it then reconencts. It cann then drop out multiple times a day.

@MartinFP What about the internet light on the router does that change colour,? The WiFi light is there to just show you the radios are working.

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All of the lights stay white. Rarely, the WIFI light can turn orange and flash, go steady orange the white, but this is not every time.

@MartinFP Which router do you have from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

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it is a Sky Hub

@MartinFP Are you under contract for broadband with Sky?

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Yes, I am

@MartinFP Well that router is no longer being supported so might be best to ask Sky for an updated router as you are in contract.

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How do I contact Sky to replace the router? When I try the website, I keep getting referred to this community.

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