Router delivered to wrong address

[Willow28]

Hi 

I got notification that my router had been delivered. 
It was delivered to the wrong address 

I have rang Sky numerous times and get told 2 different things

The first one is, a new router is being sent out. If that's the case, I still have no router. 
The 2nd one is..... because the router was sent out and delivered, they can not send another one out 

This has been on going since November/December last year 

Yes I have checked the address that it was supposed to be delivered to but with just a photo of a front door, it's pretty hard to find but I know it's definitely not my front door . 
and calling Sky doesn't help 

I'm at a lose end 

[JimM1]

@Willow28 Sky and the delivery company have to deal with each other, until it is all sorted out between them both your are caught in the middle off it all!

[Willow28]

Thank you 

it seems like a stuck between a rock and a hard place 

[Jezcuffy]

It's happening to me at the moment , i received an email saying it's been delivered and after going through tracking there's a photo of the package but obviously it wasn't delivered to my address, I've been trying to find information but having no luck ,it's ridiculous.