Router connection

[Beautiful22]

Hi all

My router can't connect to WiFi since last night.

Gone and down all the normal things but still middle light isn't on.

Any ideas?

[caesarome]

@Beautiful22 

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If no issues are found and rebooting the router at the mains doesn't help then you will need to call Sky to report this to them.

[Beautiful22]

Did all the above.

2nd light is still amber.

App said I need an engineer to call.

[StewartFraser]

My router connection to the telephone box has detached from the wall. It needs urgent attention 

[StewartFraser]

Also my wifi box needs changing. Since we upgraded we do not have the same speed. The box is yet to be changed. 

[caesarome]

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@Beautiful22 wrote:

App said I need an engineer to call.

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Then as advised above you will need to call Sky to report this to them.