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Discussion topic: Router connection keeps dropping
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This message was authored by: Lovelock
Message posted on 04 Sep 2025 09:31 PM
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Router connection keeps dropping
Over past two weeks the router connection keeps dropping and we have no Internet. This is intermittent 5 - 6 times a night. It happens for about 1 minute at a time, which is frustrating when trying to work or watch streaming services.
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This message was authored by: Chrisee
Posted by a Superuser, not a Sky employee.
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Message posted on 05 Sep 2025 07:35 AM
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Re: Router connection keeps dropping
@Lovelock next time this happens check the indicator LEDs on the hub as they help diagnose the issue see https://www.sky.com/help/articles/hub-lights-explained-start
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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