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Discussion topic: Router and q box connection

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Avatar for 1cjjrv2
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This message was authored by: 1cjjrv2

Message posted on ‎03 Jun 2026 03:24 PM

Router and q box connection

Just had new fibre and new router fitted, but it is not connecting to the Q box

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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎03 Jun 2026 04:19 PM

Re: Router and q box connection

Posted by a Superuser, not a Sky employee. Find out more

@1cjjrv2 

 

If you now have a white Max Hub, you need to reset the network connection on the Q box and then choose the setup option which isn't for Sky Broadband.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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