Router & Community Alarm

[Eddie711]

My elderly neighbour wears a community alarm necklace, to call.for assistance in an emergency.

Her router (connected to the community alarm intercom) is upstairs in a bedroom but she spends most of her day downstairs. Her router and community alarm intercom need to be relocated to the downstairs hall.

Is this something Sky can co-ordinate?

[JimM1]

@Eddie711 Does the pendant that she uses not connect to the community alarm box fully through the whole area off the home, there are a few different ways and models, but the supply company should have checked full operational coverage when it was installed!

[Eddie711]

Thanks for replying. The pendant works without issue. The intercom that allows the emergency service to talk to  / communicate to my neighbour is currently nnected tomthe upstairs router.

Since she spends most time downstairs when she calls them out they can't talk to her and she can't talk to them to articulate what the issue is and the appropriate assistance prepared for. Essentially making the service unworkable.

The router and two way intercom need to be brought downstairs to.the hall.

Is this something Sky can co-ordinate?

[JimM1]

@Eddie711 Is the intercom connected to the back off the sky Hub connected to the UK phone socket on the Hub, 2nd connection and right next to the purple coloured socket if you Know.... 

The sky hub White or black version, if Black 4th light marked voice is it Green? Also do you happen to know how the system is connected, if partial Fibre the Purple socket will be in use and connected to a OR Openreach Master Phone socket.

Trying to work out what is going to be the best way for you to approach sky with the correct request to get this all done....

[Chrisee · Accepted solution]

@Eddie711 potentially Sky can arrange for Openreach to move the incoming line downstairs. However the intercom would have to be either moved by yourself or the team who look after it.. However as you are not the account holder Sky wont talk to you unless your neighbour has told Sky to allow you to speak for her.

[GD1]

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@Eddie711 wrote:

My elderly neighbour wears a community alarm necklace, to call.for assistance in an emergency.

Her router (connected to the community alarm intercom) is upstairs in a bedroom but she spends most of her day downstairs. Her router and community alarm intercom need to be relocated to the downstairs hall.

Is this something Sky can co-ordinate?

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No as Sky won't touch any community alarm systems nor can they coordiate with a 3rd party to move it.

Where does the broadband cable enter the home?  Is it upstairs?