@Wade12345 What router is it you have? If it's an old one it's quite possible it's on the blink, but no remote support from Sky would be able to pick that up. A replacement might be in order but you have to call Sky and hopefully luck is on your side with a good agent.
Not quite sure where you're paying "extra" for support...Sky are really a budget ISP, the likes of Zen offer better levels of support but they cost more.
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Zen Superfast (FTTC), Fritzbox 7530, Sky Q 2TB UHD v3 (x1), Sky Q Mini (x2), Alienware Area 51-M, Panasonic TX-65HZ1000B, Denon AVR-X6300H, B&W CM8 S2, B&W CM1 S2 (x2), B&W CM Centre S2, REL S3 SHO (x2), Panasonic TX-P42G30B, Monitor Audio RS6, Marantz PM7001 KI, Denon HEOS 1 HS2 (x2), B&W P7, iPad Pro 12.9" (5th Gen), iPhone 14 Pro Max, iPad Mini 6 (work)
** No - I have nothing to do with Sky **
