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Discussion topic: Router Problem.
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20 Nov 2024 08:07 PM
So this is my problem. Customer service told me to get a new phone connection to go in the Router. I did, it's the same as the old one I already had. It just doesn't fit in this space. Please can anyone explain as I only went live on Friday and still can't use my landline 🤨😢
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20 Nov 2024 08:56 PM
Posted by a Superuser, not a Sky employee. Find out more
The voice connection is the BT jack socket marked UK with a phone symbol. The purple RJ11 is for copper broadband and cannot connect to a telephone handset.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2