Discussion topic: Router Broken
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Message posted on 04 Dec 2024 11:09 AM
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Router Broken
Need our router replaced as it has broken. Heard a "pop" then all lights and Power turned off. No longer working and need replacement ASAP as Work from Home.
Any help Greatly received
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Message posted on 04 Dec 2024 11:11 AM
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Re: Router Broken
Contact sky as below to request a new one
Follow the link and choose need more help
https://www.sky.com/help/home/
If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21
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Message posted on 04 Dec 2024 11:20 AM
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Re: Router Broken
Maybe have a look on your local Facebook Marketplace for one? Even if you get a replacement sent today, it's probably going to be a couple of days before you receive it. At least then you'll also have a spare, should anything similar happen in the future.
Message posted on 04 Dec 2024 11:30 AM - last edited: 04 Dec 2024 11:33 AM
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Re: Router Broken
@FLC wrote:
Maybe have a look on your local Facebook Marketplace for one? .
Important to note that Q Hubs, Sky Broadband Hubs and Max Hubs are loaned, not sold by Sky, and should not be available second hand.
Having said that, Sky is apparently no longer requiring return of Q Hubs as these are being made obsolete due to their non-compliance with the recently enforced UK security standards for broadband equipment (specifically because of their weak local administrator credentials)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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