Router Broken

[Gsgjones]

Need our router replaced as it has broken.  Heard a "pop" then all lights and Power turned off.  No longer working and need replacement ASAP as Work from Home. 

Any help Greatly received 

[cookiemonsteruk]

@Gsgjones 

Contact sky as below to request a new one

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

[FLC]

Maybe have a look on your local Facebook Marketplace for one? Even if you get a replacement sent today, it's probably going to be a couple of days before you receive it. At least then you'll also have a spare, should anything similar happen in the future.

[TimmyBGood]

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@FLC wrote:

Maybe have a look on your local Facebook Marketplace for one? .

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Important to note that Q Hubs, Sky Broadband Hubs and Max Hubs are loaned, not sold by Sky, and should not be available second hand.

Having said that, Sky is apparently no longer requiring return of Q Hubs as these are being made obsolete due to their non-compliance with the recently enforced UK security standards for broadband equipment (specifically because of their weak local administrator credentials)