Ring device having problem with Sky Wifi

[ArnabG]

Our Ring device used to work fine with Virgin broadband but it is now having problem after we switched to SKy

[Chrisee]

@ArnabG first check with your ohone that there is sufficent signal where the Ring device is. If there is reset the Ring device as on occasions they cannot accept a new connection until they are reset. 

[ArnabG]

Ring device is connected but it is showing poor network connection 

[Chrisee]

@ArnabG pretty typical especially if ghe device is outside your home as it is the wrong side of a double thickness external wall. . If you pay for Sky's WiFi Max you can ask for an extender if you dont already have one. That package only includes devices in your home so it is unlikely a Sky engineer will agree to additional extenders for an external device.