Ring chime stopped working - lost connection with Sky WiFi

[AndyP57]

Amazon Ring Chime stopped working. Tried deleting device and reconnecting without success. Purchased a new Ring Chime, exactly the same issue - I get to the step where I enter Sky WiFi password and it eventually halts installation with an error msg saying problem with connection. 

[Chrisee]

@AndyP57 if other devices are connecting its unlikely to be an issue with your Sky hub BUT rebooting the hub never hurts when you hit issues like this one. Ring devices can be difficult but if you haven't done so try separating the Wifi bands renaming the 2.4GHz SSID and connect to that which often worls see https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610

[WayneV71]

I recently joined Sky. Had the same issue with my ring chime not connecting, but also had the same issue with smart plugs. 
I have now managed to get both ring chime & smart plugs connected. 🥳 

MySky app - broadband - wifi settings - advanced settings - wifi security level - change to wpa2.  When setting up in ring app type in the wifi password manually (don't copy and paste it won't work). 
hopefully that is then connected. 
I can't go back and change security to Wpa3 or wpa3-T as it stops working.  
Hope it works!?