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Discussion topic: Returning sky hub.

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This message was authored by: SalfordReds63

Message posted on ‎07 Dec 2024 01:54 PM

Returning sky hub.

Hi

Sky have sent me a pathetic little cardboard envelope thingy to return their hub and plug, I still have a very solid new box the hub and plug arrived it, what would you like me to do, put the very delicate equipment in a feeble cardboard envelope or the solid box it came in? also what shall I do with the openreach plug? 

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎07 Dec 2024 01:57 PM

Re: Returning sky hub.

Posted by a Superuser, not a Sky employee. Find out more

@SalfordReds63 

As long as the hub is returned it doesn't matter what packaging that you use. Just make sure when sending it off that you get and keep proof of posting.

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This message was authored by: TimmyBGood

Message posted on ‎07 Dec 2024 03:41 PM - last edited: ‎07 Dec 2024 04:07 PM

Re: Returning sky hub.

Posted by a Superuser, not a Sky employee. Find out more
@SalfordReds63 wrote:

 

also what shall I do with the openreach plug? 

 

An Openreach ONT and its power supply should always stay at the installed address.

 

Recent models have a printed advisory,  because they do tend to stray when people move house.

 

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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