This discussion topic has been answered Discussion topic: Returning router to Sky. What bits?
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Message posted on 25 Apr 2026 01:10 PM
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Can anyone please help.
I have just moved from Sky to Vodafone for broadband and VOIP landline.
Sky have sent a card envelope to return the router.
I have the router and the power supply for the router.
BUT that's all.
Should there be any other components in the return envelope? (eg ethernet cable?)
I don't want to get it wrong and get charged for non return of an item.
Also, does the post office give a receipt for the return?
Thanks for any help it will be much appreciated.
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Message posted on 25 Apr 2026 01:29 PM
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You just need to return the router itself and the power cable and nothing else.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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Message posted on 25 Apr 2026 01:13 PM
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Re: Returning router to Sky. What bits?
The router and cable is all you need to return and when you put a piece of paper in it with your name and account number on and keep the proof of posting receipt for at least 6 months.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 25 Apr 2026 01:23 PM
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Re: Returning router to Sky. What bits?
Many thanks. So are you saying to NOT return the power supply? And what cable? Do you mean an ethernet cable. I don't seem to have any ethernet cables that aren't mine. It's too long ago to remember if sky sent an ethernet cable or not.
Thanks again.
Message posted on 25 Apr 2026 01:29 PM
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You just need to return the router itself and the power cable and nothing else.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 25 Apr 2026 01:40 PM
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Re: Returning router to Sky. What bits?
Many thanks!
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