Returning equipment

[Vera18]

I recently left sky and would like to return my router and cables for them to recycle. They have not requested I do so. Does anyone know how I do the is? 

[Highlinder]

@Vera18  Which router did you have with Sky from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

[Vera18]

Hello I have the Sky Q one 

[Highlinder]

@Vera18  How long ago did you leave Sky? They normally send out packing material around 30 days after you have left Sky.

[Vera18]

I left today! I wasn't sure if I had to ask for the packaging? As they haven't said anything 

[Highlinder]

@Vera18  You will normally get a texted to tell you that packing is on its way to you. When you do send it back keep that proof of posting in a safe place and even take pictures of you packing it and also of the proof of posting and watch it as you can track it and take a picture of that also keep them in a safe place in case Sky come back and say you have not sent the equipment back.

[Vera18]

What if I don't get the text / packaging: Is there a way to request it? 

[Highlinder]

@Vera18  Just give Sky a call to ask for them to send it out to you.

[caesarome]

@Vera18 

You can use whatever boxes you have or can get as this link will help you to print the return label and return it via Royal Mail:

https://www.sky.com/help/articles/return-tv-broadband

Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.