Returning equipment

[1winer001]

Hi, I returned the equipments on 1st Sep 2023, but I still received the chaser message (17th Sep 2023) for returning the equipment.  I have checked with the Royal Mail, and they advised the parcel was received at your side long ago. Can you advise what I should do to fix this issue? Thanks. 

[Highlinder]

@1winer001  If you have that proof of posting give Sky a call and give them the tracking information and they should take off the marker on your account.

[1winer001]

Thanks for your reply.  I have checked the Royal Mail delivery was successful. I have also called customer services and advised the courier details. However, I still received an email last Friday advising that they need to charge for unreturning the equipment. It seems that Sky will charge you for cancellation anyway, even though I have followed all the return procedures.   

[Greenfingers001]

Thanks for escalating this. We’ve sent @1winer001 an invite to chat.

[lettice]

The Sky Community escalation can deal with this for you.
Its is something they sort out regularly.

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147