Returning an extra hub

[Legend933]

I need to return a Sky Broadband Hub because the new one I was given to replace the old one,is not needed.How do I send it back?

[Daniel0210]

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@Legend933 wrote:

I need to return a Sky Broadband Hub because the new one I was given to replace the old one,is not needed.How do I send it back?

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@Legend933 

Why were you sent a new hub? 

Why don't you need it any more? 

[Legend933]

I had my internet upgraded & the original hub still worked with the new internet,so I don't need the new one that they sent

[Daniel0210]

@Legend933 

Without knowing which hub you have and which Sky hub you've recently been sent, I would suggest contacting Sky and discussing this and arranging packaging to return the one that's going back. 

Note: Sky may not ask for older hubs back such as the Sky Q hub.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

[stereohaven]

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@Legend933 wrote:

I had my internet upgraded & the original hub still worked with the new internet,so I don't need the new one that they sent

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Definitely worth sharing which hub you already had and which model was sent out as new, because some of the older hubs may still work, but a newer version may have more up to date features such as faster WiFi or enhanced security.

Obviously if they are identical, just contact Sky to return it as already suggested.

[JimM1]

@Legend933 Have a look see for the hubs from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub