0
Discussion topic: Returning Router
Reply
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
This message was authored by: Kimono1
Message posted on 01 Oct 2024 11:36 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Returning Router
Hi, I've cancelled my Sky Q and my broadband. I received the request to return my Sky Q box and accessories, and Sky have confirmed receiving the return. However, I haven't received a request to return the router. I'm not sure if this is because it's an old router. The router model is ER115. I can't find answers anywhere else as to why I haven't received the request to return the router yet. Hoping you can help as I don't want to be charged for not returning the router. What should I do? Do I just return it anyway in my own packaging?
Reply
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
This message was authored by: TimmyBGood
Posted by a Superuser, not a Sky employee.
Find out more
* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 01 Oct 2024 11:42 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Returning Router
It appears that Sky isn't necessarily requiring Q Hubs to be returned as they will all be obsolete by the end of 2026 anyway. Personally I'd suggest hanging on to it for a while, and then returning it for component salvage / recycling.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Reply
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page