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Discussion topic: Returning Router

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This message was authored by Kimono1 This message was authored by: Kimono1

Returning Router

Hi, I've cancelled my Sky Q and my broadband. I received the request to return my Sky Q box and accessories, and Sky have confirmed receiving the return. However, I haven't received a request to return the router. I'm not sure if this is because it's an old router. The router model is ER115. I can't find answers anywhere else as to why I haven't received the request to return the router yet. Hoping you can help as I don't want to be charged for not returning the router. What should I do? Do I just return it anyway in my own packaging?
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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Returning Router

Posted by a Superuser, not a Sky employee. Find out more

@Kimono1 

 

It appears that Sky isn't necessarily requiring Q Hubs to be returned as they will all be obsolete by the end of 2026 anyway.  Personally I'd suggest hanging on to it for a while, and then returning it for component salvage / recycling.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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