Returning Equipment

[Tasha+Brown]

Good afternoon, please could you advise how I can confirm my old hub has been sent back to yourselves. I keep getting emails to say you haven't received it & will be charged? Many thanks, Tasha

[cookiemonsteruk]

@Tasha+Brown 

Do you still have the tracking number?

Can you check it through the couriers website and post the proof of delivery 

[Tasha+Brown]

@cookiemonsteruk 

Thank you for your response, yes I still have the tracking number & the proof of delivery 🙂

[cookiemonsteruk]

@Tasha+Brown 

If you post a reply along the top you will see an icon of what looks like a photograph you can use the to post the image

[Tasha+Brown]

@cookiemonsteruk Thank you 😊

[cookiemonsteruk]

@Tasha+Brown 

I've escalated your post via the community chat. This link explains how it works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to Tasha+Brown.

[Lisa-P1987]

Update - Spoken to Tasha+Brown, the equipment has been exempt from fees now. Thanks 🙂

[Tasha+Brown]

Thank you Lisa that is much appreciated ☺️

Many thanks,

Tasha