Return sky equipment

[Michael5183]

Hi, had just had sky fibre installed at home. Received text that I need to return some Sky equipment. What is this?

Is it the router, as had that router for a number of years, and never returned a router in the past.

[oldfella]

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@Michael5183 wrote:

Hi, had just had sky fibre installed at home. Received text that I need to return some Sky equipment. What is this?

Is it the router, as had that router for a number of years, and never returned a router in the past.

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Hi @Michael5183 

Yes it will be the old router

[Michael5183]

Thanks, will send back

[Daniel0210]

@Michael5183 
Sky should send out returns packaging to the address that the subscription was registered at.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.