@Derek
We understand returns are taking 2+ weeks to be processed and even then Unipart (who deal with the returns) are not the quickest in updating Sky that equipment has been received. Have you kept your proof of posting? If you have, or you’ve received email confirmation from Sky of its arrival, let us know in this thread and we can maybe get you some help from the Messaging Team. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.
Please don’t post an image of the Royal Mail tracking or postal receipt.
▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
