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Discussion topic: Restricted
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This message was authored by: KelsieBrie
Message posted on 10 Nov 2025 09:40 AM
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Restricted
Hi my account is restricted but I have paid my broadband bill , it's not letting me unrestrict it and I have no access to wifi unless I go 30 minutes away to my mums house which I've had to to twice now
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 10 Nov 2025 10:24 AM
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Re: Restricted
If you had been restricted as the bill hadn't been paid and you have now done this then you will also need to setup your monthly payment method again. Once you have done this you are waiting for the banks to clear the payment you made.
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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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