Requesting a WiFi extender

[Mattw2]

Anyone know how I go about requesting a WiFi extender from sky or a new Hub (Ihave the 4.2 hub. Unsure if it has been superseded) I'm having trouble connecting devices at the far end of the house from the hub location, in particular a ring doorbell that has sporadic connection. I have been trawling the mysky app but seem to be going in circles do I have to call to request one ?

[TimmyBGood]

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@Mattw2 wrote:

do I have to call to request one ?

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Yes.

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.