@thedukeofraoul the best way is simply to call back if your issue has been assigned to an individual or team if you call from the phone registered to your account you should be connected to them however at busy times thst may not be possible.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
