Replacement hub

[GIGGSY11]

Sent new hub to replace my old SKYQ ...installed ...3 green lights on new hub , but unable to get any SKY  channels  and my old router only showing 2 green lights ...power  and wireless....internet has no light at all ...have down all the usual reboots etc etc , but nothing 

[Chrisee]

@GIGGSY11 this page explains what the lights on the Sky hub means https://www.sky.com/help/articles/hub-lights-explained-start

Three green lights implies the new Broadband hub is connected so you you should be able to connect your devices to it using thecdetails on the card which came with it or are printed on its label. Disconnect your old hub as it is no longer required

[GIGGSY11]

Thank you Chrisee , have done all that and yes says its connected to the internet , but not one Sky channel appearing 

[GD1]

@GIGGSY11  Which Sky TV service do you have?  Sky Q, Sky Glass or Sky Stream?

If Sky Q that receives it live channels via a dish and not your broadband connection.

[GIGGSY11]

Have been sent a new SKY HUB  replacing my Sky Q box  so all a bit confusing

[TimmyBGood]

@GIGGSY11 

A Hub is an internet router.

Do you mean a Stream Puck for subscription television?

Or are you referring to a more recent Hub model as a replacement for a Q Hub?

[GIGGSY11]

A recent Hub model    as a repacement for a  Q  hub , which surely is not compatible ..2 different systems  ??   one relying on a dish the other purely internet 

[TimmyBGood]

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@GIGGSY11 wrote:

A recent Hub model    as a repacement for a  Q  hub

That's understandable: the Q Hub is now obsolete because it doesn't support 'digital' (VoIP) phone calls.

which surely is not compatible ..2 different systems  ??   one relying on a dish the other purely internet 

The Hub has nothing directly to do with Q television: calling it a Q Hub was an unfortunate marketing choice back in 2016.

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[GIGGSY11]

Thank you Timmy , yes response from Sky  just now states that I NEED BOTH , it is not a replacement ...thank you for your responses 

[GIGGSY11]

Thank you GD1 , situation has  now been clarified 

[TimmyBGood]

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@GIGGSY11 wrote:

response from Sky  just now states that I NEED BOTH , it is not a replacement

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To clarify, the new Hub replaces the Q Hub.

It does not replace a Q television box.

The typical replacement for Q television (delivered over a satellite dish) would be Stream television (arriving over broadband to a Stream 'puck')