@AmosTay83 Sky cannot directly do that for you. You should be able to control the Shield sssuming you are the sccount holder and sre using the corre ct Sky id. If you are certain you are call Sky as thry need to check your id permissions.
More here https://www.sky.com/help/articles/sky-broadband-shield-start
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
