@AG49 are you using WiFi for the link to the laptop? WiFi is vulnerable to interference which can causexpacket loss which Will give the symptoms you describe. Improving the WiFi signal is a sensible first step. While the cause could be related to a network issue thecprobability iscthat it isn't until possible WiFi issues are excluded.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
