Regular internet disconnection

[David544]

Most weeks the internet will go down multiple times during the evening which never happened once with Virgin Media. Can this be corrected or do I need to move for a more reliable service (as I previously had to)

[caesarome]

@David544 

The next time this happens try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.