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Discussion topic: Regular dropouts when hot or windy

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This message was authored by: Dvdbll

Regular dropouts when hot or windy

For a long time now, possibly years, there have been problems with my internet, especially on hot and/or windy days. I've spent hours on the phone to sky trying to fix things in the past, but it's always been 'I can't see a problem on the diagnostic tests.' A couple of times now there's been an open reach tech come out and run some checks, but it's always been temporarily ok, and they've just reterminated the box into the house, but it hasn't really fixed anything long term. 
move Bern monitoring this for a while and started to notice a trend, that the dropouts occur more frequently when it's either hot, like above 28ish degrees, or very windy. That's not to say that they don't happen at other times, but they seem to be more noticeable during these times, I.e, longer or more frequent.

 

I've come to the conclusion that it's likely that the copper pair from the green box to my property has an intermittent connection problem. It's as if it is fine under normal circumstances, but if the cable is stretched, due to heat or excessive wind, then it's possible that a break in the cable opens up. The telephone cables appear to run between telegraph poles between the green box and just in front of my garden, and then drop into the ground and are accessed under the pavement on the corner by my garden. 
How could I get this checked, or could I be put into a different copper pair between the box and my wall socket?

unfortunately, Fttp is not available where I live at the moment

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This message was authored by: jamesn123

Re: Regular dropouts when hot or windy

Posted by a Superuser, not a Sky employee. Find out more

Hi @Dvdbll 

This is a tough one because you need Openreach to investigate the cable, however Sky's tools wont let them book an engineer to do this if your connection looks okay, even if you do get an engineer out it ideally needs to be on a hot or windy day so the engineer can see the symptoms. I would say its just persistence and correct timing to get this solved.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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