Red pon light

[DaveB811]

Having plastering done where the fiber comes into the house & I think the very thin white cable where it staple to wall it might have a break inside , it looks fine but the light is staying red 

[Highlinder]

@DaveB811  Are you able to call Sky and report this fault?

[JimM1]

@DaveB811 If it was broken then you would expect a RED LOS not the Pon, you may have disturbed the ONT so power off, leave five minutes and back on again..