Red light on sky max hub box

[Aaron121]

My broadband has been active for 5 days but I have not been able to use it once due to red light being on the box!

the sky name comes up on net work settings but doesn't work when connected 

[Chrisee]

@Aaron121 as you need to report thecfault to Sky I havecescalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Lisa-P1987]

Thanks for escalating this. We’ve sent Aaron121  an invite to chat.

[Lisa-P1987]

We are still looking to help you Aaron121 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks