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This message was authored by: Icon6262

Red light on router

My fibre router is showing a red light, which I think means an external issues. But when I troubleshoot the problem with Sky it tells me everything is ok. 

Really frustrating. Any way to escalate or report an external problem to Sky?


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This message was authored by: Daniel0210 Answer

Re: Red light on router

Posted by a Superuser, not a Sky employee. Find out more

@Icon6262 

Red light on hub or ONT?

This link explains the lights on the various hubs

https://www.sky.com/help/articles/hub-lights-explained-start 


▪️ I AM NOT A SKY EMPLOYEE ▪️

NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)

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This message was authored by: Daniel0210 Answer

Re: Red light on router

Posted by a Superuser, not a Sky employee. Find out more

@Icon6262 

Red light on hub or ONT?

This link explains the lights on the various hubs

https://www.sky.com/help/articles/hub-lights-explained-start 


▪️ I AM NOT A SKY EMPLOYEE ▪️

NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)

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This message was authored by: Icon6262

Re: Red light on router

Red light on the Sky Hub

This message was authored by: Daniel0210

Re: Red light on router

Posted by a Superuser, not a Sky employee. Find out more

@Icon6262 

Ok, the earlier link may provide some insight then. 


▪️ I AM NOT A SKY EMPLOYEE ▪️

NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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