This discussion topic has been answered Discussion topic: Red light on router
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Message posted on 21 Mar 2026 06:59 PM
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My fibre router is showing a red light, which I think means an external issues. But when I troubleshoot the problem with Sky it tells me everything is ok.
Really frustrating. Any way to escalate or report an external problem to Sky?
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Message posted on 21 Mar 2026 07:44 PM
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Red light on hub or ONT?
This link explains the lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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Message posted on 21 Mar 2026 07:44 PM
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Red light on hub or ONT?
This link explains the lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Message posted on 21 Mar 2026 07:46 PM
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Re: Red light on router
Red light on the Sky Hub
Message posted on 21 Mar 2026 07:51 PM
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Re: Red light on router
Ok, the earlier link may provide some insight then.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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