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Discussion topic: Red light on LOS. Tests say all fine? Help please

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This message was authored by: Neeks1989

Red light on LOS. Tests say all fine? Help please

Red light LOS. Online test says all fine??
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This message was authored by: TimmyBGood

Re: Red light on LOS. Tests say all fine? Help please

Posted by a Superuser, not a Sky employee. Find out more

@Neeks1989 

 

LOS is Loss Of Signal, meaning the ONT isn't seeing any light coming down the optical cable.  If gently removing and reseating the green optical jack plug and unpowering/repowering the ONT doesn't change anything then you'll need to log a fault with Sky tomorrow morning.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
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