Red light for internet

[Alex9302]

I've turned off the internet from the mains, reset it from the back of the box and the light is still red for internet. Showing as green for power and WiFi. No current known issues in my area but it isn't responding. 

[GD1]

@Alex9302  First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.